Here at Jellybeanz Kids, your satisfaction is our top priority. If your purchase was not as expected, see our refund and exchange policies below:
Click Here to start a return.
Download and print your Return Label. A $7.95 return shipping fee will be deducted from your refund.
Within 7 days of your order delivery:
You are welcome to return or exchange any unused items that were delivered to you. Please note that the delivery date is counted as the first day.
Shipping stores/kiosks ARE NOT RELIABLE in ensuring that your packages are returned within the allowed time-frame. All packages MUST be scanned with USPS WITHIN 7 days for a refund.
Within 14 days of your order delivery:
You are able to return any unused items that were delivered to you.
Returns will be applied to your account in the form of a store credit.
Please note that the delivery date is counted as the first day.
Shipping stores/kiosks ARE NOT RELIABLE in ensuring that your packages are returned within the allowed time-frame. All packages MUST be scanned with USPS WITHIN 14 days for a store credit.
If your order was delivered more than 14 days ago:
Your order is considered FINAL SALE. We will not accept returns or exchanges for these items.
There is a 3% restocking fee on all cancelled orders.
Returns of 5+ items or returns totaling $300 or more, will be subject to a 3% fee as well. This will be deducted from your refund.
Outerwear & Shoes are subject to a $4 restocking fee.
When returns for multiple orders are combined or dropped off at our location, your own label is used, or the contents of a full order are returned, a $1 restocking fee per item will be deducted from your refund (at our discretion).
All international orders are considered FINAL SALE and cannot be returned or exchanged. The same policy applies to international orders shipped to a local address.
Returns will only be accepted if the items are unused, unwashed, and unworn. The items must be in their original packaging with their tags intact. Any items that were purchased as a set must be returned as a set. We will not process any returns for incomplete sets.
For hygienic purposes, all underwear, swimwear and hair accessories are FINAL SALE.
Please note that excessive returns may result in your account being flagged and charged a 3% restocking fee, and have future orders cancelled at our discretion.
We are happy to offer our customers the option to exchange items for a different color or size. Please contact us with your exchange request so we can reserve the exchanged item for you.
Once the original item is returned, we will ship the exchanged item to you for free.
All exchanged items are considered FINAL SALE.
All discounted merchandise are considered FINAL SALE. These items do not qualify for a return or an exchange.
Please note that any exceptions to these policies will be at the sole discretion of Jellybeanz Kids.